gaharuPrivacy Policy
This page describes what we collect when you use gaharu and how we keep that data protected. We take your privacy seriously: every piece of information you share—from your email address to your banking details—is encrypted, stored securely, and handled according to Indonesian data-protection principles and international best practices.
When you register an account on gaharu, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or interact with our live casino and sportsbook, we collect specific data to verify your identity, process payments, and prevent fraud. This policy explains what we collect, how we use it, who we share it with, and what rights you have over your information.
Our commitment is transparency: we do not sell your data to third parties, we do not use your information for marketing without consent, and we provide you with tools to access, correct, or delete your personal information upon request.
What Data We Collect on gaharu
We collect data in three categories: account information, transaction data, and technical information. When you register on gaharu, we ask for your full name, email address, phone number, and date of birth. This information is mandatory for account creation and identity verification. We also collect your residential address and national ID number during the Know Your Customer (KYC) verification process, which is required by Indonesian financial regulations.
When you deposit funds on gaharu using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, payment method, and status. We do not store your full banking credentials; instead, we receive a token or reference number from the payment processor. Withdrawal requests are logged with the destination account, amount, and approval status.
How We Use Your Data
- Account verification: We use your name, email, phone, and ID to confirm your identity and comply with anti-money-laundering (AML) regulations.
- Payment processing: We share transaction details with our payment processors to complete deposits and withdrawals securely.
- Fraud prevention: We analyze transaction patterns and device information to detect suspicious activity and protect your account.
- Customer support: We use your contact information to respond to inquiries, resolve disputes, and send account notifications.
- Legal compliance: We retain transaction records and account data to comply with Indonesian financial and tax regulations.
We do not sell your data
gaharu does not sell, rent, or trade your personal information to third parties for marketing purposes. We share data only with payment processors, compliance partners, and law enforcement when legally required.
Third-Party Processors and Data Sharing
Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank partners) receive your transaction data to complete deposits and withdrawals. These processors are bound by their own privacy policies and data-protection agreements. We also work with compliance and fraud-detection vendors who analyze transaction patterns to prevent illegal activity.
Our servers may sit outside Indonesia; data is encrypted during transmission and storage. We use SSL/TLS encryption for all connections between your device and our platform. If we are required by law to disclose your information—for example, to Indonesian tax authorities or law enforcement—we will comply with legal requests and notify you where permitted.
Your Rights and Our Commitments on gaharu
You have the right to access, correct, or delete your personal information. To request access to your data, contact our support team via in-app messaging or email. We will provide a copy of your information within standard processing windows. If you find inaccuracies—for example, a misspelled name or outdated address—you can update your profile directly in your Account settings or request our team to make corrections.
We retain your account data for as long as your account is active, plus a retention period for legal and compliance purposes. If you close your account, we delete personal information after the retention window expires, except where we are required by law to retain records. During holidays like Idul Fitri and Idul Adha, or around major events like Liga 1 or Piala Indonesia tournaments, account activity may increase; your data remains protected under the same encryption and access controls.
Cookies and Tracking
We use cookies to remember your login session, store your preferences, and track how you navigate gaharu. Essential cookies are required for the platform to function; optional cookies help us improve performance and understand user behaviour. You can disable non-essential cookies in your browser settings, though this may affect your experience on gaharu.
If you have questions about our privacy practices, wish to exercise your data rights, or believe your information has been misused, contact our support team. We respond to privacy inquiries during standard business hours. Our commitment is to keep your data secure, transparent, and under your control.